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Yeah, About Your Customer Service
What About Your Customer Experience
The hotel we’re currently in has made full use of the COVID hullaballoo to provide just the bare bones basics of service.
It’s a brand that boasts some of the finest hotels in nations all around the world.
But you would never know it, based on the low level of service in this hotel.
And it has apparently been like this for months because it was exactly the same when we spent a few weeks here about four months ago.
Here’s the deal.
One of the most basic services at any hotel is morning coffee.
Now, everyone in the hospitality and lodging business must know that nearly every guest wants to enjoy coffee every morning.
This hotel has chosen to meet that demand by placing a single coffee urn in an area that is crammed with guests and constricted by furniture.
So what we end up with is a crowd of people jammed into a small area in which “social distancing” is impossible* trying to get their turn at the serving spout.
